My API key does not work anymore after renewal

Basically, the new API key is valid immediately after renewal. The old API key loses its validity at the same time.

However, for technical reasons, it may take a little longer for some tools and functions until your API key has been updated system-wide. This applies in particular to access via SFTP and FTP. Please be patient if authentication with your new API key does not work immediately. Your old API key will of course remain valid for this period.

If the problem persists for longer than 24 hours, you are welcome to contact our customer service.