My account is still inactive after payment

PayPal & Credit Card (non-EU/EEA) Your payment should be posted immediately. If this is not the case, please contact us. To speed up the process, please send us the transaction number that you should have received by e-mail, so that we can find your payment immediately. The transaction number from PayPal is of no use to us. If you can't find the transaction number, please send us the e-mail address you used for the payment.

Credit Card (EU/EEA only) Please tell us the transaction date and approximate time.

CashToCode Your local payment will be confirmed and credited to us immediately by CashToCode. If this is not the case, please contact us. Please be sure to include a photo of the receipt you received from the merchant.

Crypto Currencies With cryptocurrencies, there can be many reasons why your payment has not been posted yet. Please check your payment directly with Coinpayments first. All you have to do is enter your transaction number or bitcoin address on this page. Most likely your payment expired before it was fully confirmed. In that case, you should have received an email to refund the coins. Please contact Coinpayments directly if you have any questions. If your payment has been successfully paid, please wait at least one hour before contacting us. 99.9% of payments are still credited during this time.